Privacy Policy – 777ck Casino & Sportsbook

1.Introduction

777ck is committed to protecting the privacy and security of the personal information entrusted to us by our players in Pakistan and elsewhere. This Policy describes in plain, accessible language what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have as the individual to whom that data relates.

We process personal data as a necessary part of operating an online casino and sports betting platform. Registration, KYC verification, PKR payment processing via JazzCash, Easypaisa, and bank transfer, responsible gaming monitoring, and customer support all involve handling personal information. We do so with care, proportionality, and appropriate technical and organisational security measures in place.

2.Data Controller

777ck, the operator of the Platform at 777ck.biz, acts as the data controller in respect of personal data processed in connection with your use of the Platform. As data controller, 777ck determines the purposes and means by which your personal data is processed. Our contact details for data-related enquiries are provided in Section 16 of this Policy.

3.Personal Data We Collect

We collect the following categories of personal data from players:

• Identity Data: Full name, date of birth, CNIC number, and copies of identity documents submitted during KYC verification.
• Contact Data: Email address, mobile phone number (including your JazzCash or Easypaisa registered number), and residential city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Financial Data: PKR deposit and withdrawal transaction records, payment method identifiers, transaction amounts, and timestamps. We do not store full bank account numbers or mobile wallet PINs.
• Account Data: Username, password (stored in hashed form only), account preferences, responsible gaming limit settings, and self-exclusion status.
• Gameplay Data: Bets placed, games played, wagering history, session duration, wins and losses, and bonus usage records.
• Technical Data: IP address, device type and operating system, browser type, session tokens, and approximate geolocation derived from IP.
• Communications Data: Records of correspondence between you and 777ck customer support, including emails and chat logs.

4.How We Collect Your Data

We collect personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests via JazzCash, Easypaisa, or bank transfer, contacting customer support, or setting responsible gaming preferences in your 777ck account.
• Automated technologies: As you interact with the Platform, we automatically collect technical data including IP addresses, device identifiers, session activity logs, and cookie-based identifiers as described in Section 12.
• Third-party sources: Identity verification and KYC service providers may confirm or supplement identity data you have provided. Payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) share transaction confirmation data with us as part of the deposit and withdrawal process.

5.Legal Basis for Processing

777ck processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide you with the 777ck service under our Terms & Conditions, including account management, game provision, and PKR payment processing.
• Legal obligation: Processing required to comply with KYC, anti-money-laundering (AML), and counter-terrorism financing (CTF) obligations applicable to online gaming operators.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit, informed consent that can be withdrawn at any time via your account settings or by contacting support.

6.How We Use Your Personal Data

We use personal data held about you for the following purposes:

• To register and maintain your 777ck account;
• To verify your identity and age (18+) during KYC and at subsequent review points;
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, and bank transfer;
• To provide live casino, sports betting, slots, and all other games available on the Platform;
• To detect and prevent fraud, money laundering, and account abuse;
• To implement and monitor responsible gaming tools, deposit limits, and self-exclusion requests;
• To respond to customer support enquiries and resolve disputes;
• To send transactional communications including deposit confirmations, withdrawal updates, and account security alerts;
• To send promotional communications where you have consented to receive them;
• To comply with legal and regulatory obligations applicable to the Platform.

7.Payment Data & KYC Information

7.1 All PKR financial transactions on the 777ck Platform are processed via integrated payment gateways. When you make a JazzCash or Easypaisa deposit, the transaction is handled by the respective payment service provider. 777ck receives a transaction confirmation and reference number rather than your full wallet credentials or PIN.

7.2 CNIC documents and other identity materials submitted for KYC verification are stored securely with encryption at rest. These documents are accessed solely by authorised 777ck compliance personnel and, where required by applicable law, by regulatory authorities. KYC documents are retained for the period required by applicable AML regulations.

7.3 You must ensure that all payment accounts used on the 777ck Platform — including your JazzCash wallet, Easypaisa account, or bank account — are registered in your own legal name. Use of third-party payment sources is prohibited under our Terms & Conditions and will be flagged in our fraud prevention processes.

8.Data Sharing & Disclosure

777ck does not sell, rent, or trade your personal data to third parties for marketing purposes. We share data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the minimum data necessary to process your PKR transactions.
• KYC and identity verification providers: Third-party identity verification services receive identity documents to facilitate regulatory compliance.
• Legal and regulatory bodies: We disclose data to law enforcement, regulatory authorities, and courts where we are legally required or compelled to do so.
• Fraud prevention and AML: Data may be shared with fraud prevention and anti-money-laundering screening services to protect the Platform and its players.
• Platform service providers: Hosting, analytics, customer support software, and other operational vendors who process data on our behalf under data processing agreements that restrict their use of your data.

9.International Data Transfers

The 777ck Platform and its service providers may process your personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, 777ck implements appropriate safeguards — including data processing agreements and standard contractual protections — to ensure that your personal information is protected to a standard comparable to that described in this Policy, regardless of where processing takes place.

10.Data Retention

777ck retains personal data for as long as your account is active and for such periods thereafter as are required by applicable law or legitimate operational need. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, in compliance with AML and KYC record-keeping obligations.
• Transaction records (PKR deposits, withdrawals, bets) are retained for a minimum of five years from the date of each transaction.
• Customer support correspondence is retained for three years from the date of last contact.
• Marketing consent records are retained until consent is withdrawn and for one year thereafter as evidence of the consent history.

When retention periods expire, personal data is securely deleted or anonymised in accordance with our data retention procedures.

11.Security

777ck implements technical and organisational security measures commensurate with the sensitivity of the personal data we hold. These measures include HTTPS/TLS encryption for all data in transit between your browser and the Platform; encryption at rest for sensitive stored data including identity documents and financial records; role-based access controls restricting personnel access to personal data on a need-to-know basis; regular security reviews of the Platform infrastructure; and session management controls including automatic timeout of inactive 777ck login sessions.

You are responsible for maintaining the security of your own 777ck login credentials. 777ck will never contact you by email, SMS, or phone to request your password. If you receive any such request, treat it as a phishing attempt and do not respond.

12.Cookies & Tracking Technologies

12.1 Essential Cookies. 777ck uses essential session cookies that are strictly necessary for the Platform to function. These include authentication tokens that maintain your 777ck login session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing the Platform from operating.

12.2 Analytics Cookies. We use first-party analytics cookies to understand how players navigate the Platform — which sections are visited, how long sessions last, and how performance can be improved. This data is aggregated and does not identify individual players.

12.3 Functional Cookies. Cookies that remember your display preferences, language settings, and responsible gaming reminder configurations to personalise your experience.

12.4 You can manage or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core Platform features.

13.Your Data Rights

Subject to applicable law and the limitations set out in this Policy, you have the following rights regarding your personal data held by 777ck:

• Right of access: You may request a copy of the personal data 777ck holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to portability: You may request a copy of data you have provided to us in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact 777ck support using the email address in the footer of this page. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

14.Children & Minors

The 777ck Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the data, and take appropriate steps to prevent further access. Parents and guardians who suspect that a minor has accessed the Platform should contact 777ck support immediately.

15.Changes to This Policy

777ck may update this Privacy Policy from time to time to reflect changes in our data practices, Platform operations, or applicable legal requirements. The revised Policy will be posted on this page with an updated effective date. Material changes affecting how we use your personal data will be communicated to registered players via their registered email address. Continued use of the 777ck Platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

16.Contact & Data Enquiries

For questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related concern about the 777ck Platform, please contact our support team. Our contact email address is displayed in the footer of this page in plain text. Please include your registered username or account email and a clear description of your enquiry to enable us to respond efficiently. We aim to respond to all privacy-related enquiries within 10 business days.